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OIT HelpDesk - Knowledge Base / Account Admin/Access Control / Volmail / Setup and Configuration / How do I connect my Android or iOS device to my Volmail Office365 account?

How do I connect my Android or iOS device to my Volmail Office365 account?

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These instructions are for use with the student email system, Volmail.

iOS

  1. Go to Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Exchange.
  3. Enter the information requested in the Email and Password boxes. You need to enter your NetID@vols.utk.edu e-mail address in the Email box.
  4. Tap Next on the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. Go to step 6 if your iPhone finds your settings.
  5. If your iPhone can’t find your settings, you’ll need to enter m.outlook.com or outlook.com for your Exchange ActiveSync server name and NetID@vols.utk.edu as your username, then tap Next.
    ** If that fails, you may need to have the direct server of the Office 365 server you are on. To find the server:
    1. Log into outlook.com/utk.edu using the web client
    2. Note the server listed in the URL e.g. sn2prdXXXX.outlook.com
    3. Use that server name when setting up your ActiveSync on your mobile device.
  6. Choose the type of information you want to synchronize between your account and your device, and then tap Save. By default, Mail, Contacts, and Calendar information are synchronized.

Android

Note: Due to the multiple versions of Android OS, these instructions may not apply exactly for your Android device. However, the server and account information should still allow you to successfully configure your account.

  1. From your phone's home screen, launch the application list and choose Settings.
  2. Select Accounts & Sync
  3. Select the Add Account button at the bottom of the screen.
  4. Select Activesync as the Account Type (some devices call this account type "Work" or "Corporate")
  5. For the Exchange/OWA Server, enter outlook.com or m.outlook.com
    ** We have had reports that newer Android phones, such as the Galaxy Nexus, need to have the direct server of the Office 365 server you are on. To find the server:
    1. Log into outlook.com/vols.utk.edu using the web client
    2. Note the server listed in the URL e.g. sn2prdXXXX.outlook.com
    3. Use that server name when setting up your ActiveSync on your mobile device.
  6. Leave the domain blank.
  7. In the username and password field, use your NetID@vols.utk.edu email address and password.
  8. Select Next and choose the synchronization options for your account. When you are done, choose Finish to complete account creation.

If you have any trouble configuring your phone, please contact the HelpDesk at (865)974-9900 or visit the Walk-In Service Center in the Commons in Hodges Library.

Others in this Category
document How do I configure Outlook for Volmail Office 365?
document How do I setup IMAP/POP client with Live@EDU/Volmail?
document How do I configure my mobile phone to work with Live@EDU/Volmail?
document How do I set up my Apple Mail in Mac OS 10.6 and above for VolMail/Live@EDU?
document What if my mobile device directions for VolMail/Live@EDU aren't on the Microsoft website?
document How do I set up IMAP or POP for Volmail Office 365 on my mobile device that isn't listed on the Microsoft website?
document What clients are compatible with VolMail?
document How do I configure Outlook 2011 for my Volmail Office 365 account?
document How do I configure my Windows Mobile phone to connect to Volmail?
document How do I setup my iPhone/iPad/iPod Touch for Volmail Office 365?
document How do I setup my Windows Phone 7 (WP7) for Volmail?
document How do I configure Outlook 2013 for Volmail?
document How do I configure Apple Mail for Volmail Office 365?



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