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OIT HelpDesk - Knowledgebase

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folder Security
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Most viewed
 
document How do I change the password for my OIT accounts?
NetID/Active Directory(AD) Password Your NetID/AD password is used to authenticate on such systems as your UTK Email, Blackboard, and MyUTK. For...
04 Sep, 2013 Views: 305725
document I've Forgotten One of My Passwords! Help!
If you have forgotten one of your passwords or it has expired, the password will need to be reset online, in person at the OIT Service Center in the...
17 Aug, 2012 Views: 289200
document How do I change my OIT account passwords?
NetID/Active Directory(AD) Password Your NetID/AD password is used to authenticate on such systems as your UTK Email, Blackboard, and MyUTK. For...
04 Sep, 2013 Views: 281696
document How do I automatically configure Outlook 2011 for my Exchange account?
Outlook 2011 is available with the Office 2011 suite for the Mac. If you are using a UT-owned machine, you can download Office from the **Note:...
17 Oct, 2011 Views: 266059
document How do I configure my mobile device to connect to my UT Exchange account via Activesync?
Several types of mobile devices have the ability to connect to our Exchange servers through Activesync, which allows you to synchronize mail,...
28 Jun, 2011 Views: 259327
Recent articles
 
document Where can I find step-by-step lessons and/or other detailed documentation for help in navigating through IRIS transactions and processes?
The IRIS Help online support center is your source for immediate assistance with IRIS.  The website can be accessed at .  You will then...
28 Feb, 2014 Views: 8241
document How do I configure the SSL-VPN for Windows 8.1?
OIT will be upgrading the Juniper SSL-VPN, access.utk.edu, on 2/5/2014.  Starting on 2/6/14, please follow the instructions below to configure...
03 Feb, 2014 Views: 15133
document Supported Operating Systems and Browsers for SSL-VPN Network Connect
Juniper Networks, the maker of UT's SSL-VPN (access.utk.edu) has published the following guidelines for Operating Systems and Web Browsers to be...
06 Feb, 2014 Views: 14204
document How to I get Office 365 for my mobile device?
Office 365 ProPlus Installation Guide for Mobile Devices To install the mobile apps for Office through the Microsoft Student Advantage program,...
14 Jan, 2014 Views: 17226
document Troubleshooting your Office 365 ProPlus installations
Troubleshoot your Office 365 installation: When you’re installing Office, you may get a "Something went wrong…”...
14 Jan, 2014 Views: 16822



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Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System