The University of Tennessee, Knoxville

Office of Information Technology


OIT 2012 Survey Results

Services Used by Students

Services not used by Students  |  Read Undergraduate Student comments  |  Read Graduate Student comments

Often
1-Once a semester or less
2-Several times a semester
3-Several times a month
4-Severaly times a week
5-Daily
Importance
1-Not important at all
3-Important
5-Very Important
Satisfaction
1-Very dissatisfied
2-Dissatified
3-Neither
4-Satisfied
5-Very Satisfied

 Usage  Often  Importance  Satisfaction
   Percent  Mean (1-5)  Mean (1-5)  Mean (1-5)
Electronic mail (Tmail, Exchange)
96.8%
4.81
4.79
4.42
Online class registration (Circle Park Online)
90.3%
2.03
4.47
3.68
Online@UT (Blackboard) and/or LiveOnline@UT (Centra) virtual classroom environment
88.1%
4.28
4.51
3.97
Wireless network environment on campus
84.5%
4.49
4.84
3.49
Public computing labs (Commons, Presidential Court, HSS 201-202, A&A 345, Perkins 208-209)
54.0%
3.13
4.19
4.05
UT Web Search engine
42.4%
3.20
3.69
3.78
OIT HelpDesk - one place to contact for questions regarding technology on campus
39.3%
1.68
3.96
4.15
Help with troubleshooting and resolving computer issues at the Walk-in HelpDesk in the Commons
22.5%
1.51
4.04
4.21
Help with conducting research/using research software
17.6%
2.29
4.00
4.05
Web environments for sharing content and collaborating  (Volspace, Online@UT Blogs and Wikis)
19.5%
2.96
3.58
3.95
Online and face-to-face workshops on different technologies and software
7.9%
1.96
3.85
3.94

Services not used by Students  |  Read Undergraduate Student comments  |  Read Graduate Student comments

 



 

The University of Tennessee, Knoxville. Big Orange. Big Ideas.

Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System