The University of Tennessee, Knoxville

Office of Information Technology


OIT 2012 Survey Results

Services Used by Staff

Services not used by Staff  |  Read Staff comments

Often
1-Once a semester or less
2-Several times a semester
3-Several times a month
4-Severaly times a week
5-Daily
Importance
1-Not important at all
3-Important
5-Very Important
Satisfaction
1-Very dissatisfied
2-Dissatified
3-Neither
4-Satisfied
5-Very Satisfied

 Usage  Often  Importance  Satisfaction
   Percent  Mean (1-5)  Mean (1-5)  Mean (1-5)
Electronic mail (Tmail, Exchange)
96.0%
4.79
4.84
4.50
OIT HelpDesk - one place to contact for questions regarding technology on campus
74.8%
1.76
4.34
4.41
Wireless network environment on campus
63.0%
4.09
4.65
4.31
Help with troubleshooting and resolving computer issues
54.5%
1.76
4.54
4.42
Exchange calendars
57.6%
4.71
4.69
4.52
Enterprise systems and applications (SAP/IRIS, ANDI, Circle Park Online)
39.0%
4.28
4.77
4.17
Online@UT (Blackboard) and/or LiveOnline@UT (Centra) virtual classroom environment support
30.2%
2.82
4.16
4.09
Online and face-to-face workshops on different technologies and software
22.8%
1.63
3.95
4.27
Web environments for sharing content and collaborating (SharePoint, Online@UT Blogs and Wikis)
27.1%
3.25
4.06
4.04
On-site video or audio streaming services for live or archived viewing
11.0%
2.01
3.97
4.16
Digitization of text, slide, audio and video content as well as CD and DVD duplication for academic use
4.2%
2.14
3.78
4.35
Help with conducting research/using research software
7.3%
2.15
4.26
4.22
Public computing labs for teaching (Commons, Presidential Court, HSS 201-202, A&A 345, Perkins 208-209)
4.8%
2.04
3.77
3.91
Individual assistance with creating online course materials, podcasts, etc.
2.6%
1.97
4.33
4.38
Scanning/scoring Scantron test forms
2.9%
2.73
4.30
4.48

Services not used by Staff  |  Read Staff comments

 



 

The University of Tennessee, Knoxville. Big Orange. Big Ideas.

Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System